Product Thinking, Brain Storming, UX Wireframes, Prototyping, User Testing, Stakeholder Presentations
1 weeks
Desktop
1 UX Design lead, 1 UX Researcher, 1 Project Manager, 2 UI Designers, 1 Developer
While working at an agency, I joined an EdTech project called Gnius—a learning experience platform designed to enhance employee learning and performance. My brief was to design a feature that would allow users to easily browse mentors and book 1:1 sessions with them.
Since this was an agency engagement, I did not have direct access to the platform’s learners or mentors for interviews. Instead, my approach relied on:
-Stakeholder workshops with the client’s product team to clarify business goals and known pain points.
-Secondary research by analysing existing mentorship platforms such as ADPList to understand booking patterns, discovery mechanisms, and trust-building strategies.
-Best-practice borrowing from scheduling tools like Calendly to streamline calendar management.This allowed us to form a research-backed hypothesis of user needs without first-hand interviews.
Once handed off, the client piloted the feature with a subset of learners and mentors. Early signals included:
-Increased mentor engagement, as scheduling became more manageable.
-Fewer support tickets around “how to book a session.”
-Positive qualitative feedback on the clarity of mentor profiles.